Where we use the words ‘we’, ‘us’, our’, ‘company’ or ‘ourselves’, we are referring to the company trading as Simply Divine Things.
Where we use the words ‘you’, ‘your’, yours’, or ‘customer’, we are referring to the person who is browsing our site, whether intending to purchase or not.
All prices are displayed in pound sterling unless you have chosen to shop in another currency. The prices shown do not include postage and packaging costs. These will be calculated when you view your basket and select your delivery zone.
In order to purchase something, you will need to select “add to basket” displayed next to the item you want. You will then be required to complete the checkout process via “view basket”. You may choose to register your details with us for quicker shopping next time you visit us.
We will email you to say your order has been received after passing through the checkout, however it will not be accepted until payment has been received and cleared, and we have issued an Order Accepted email.
Should you have any difficulties while making a purchase, please contact us and we will be happy to help.
Where there is an event beyond our control such as a natural disaster or power cut, should this affect any order you have placed, we will endeavour to contact you as soon as possible.
Where you are purchasing an item that has colour, please be aware that computer monitors are all configured differently and therefore may look different to real life. While we make every effort to ensure a colour match, we cannot be held responsible for items not matching your expected colour. Where in doubt, please order a sample by contacting us at firstname.lastname@example.org.
Should there be any errors in item descriptions, prices or stock levels, at our discretion we will decide to refund your payment in full or contact you and ask if you wish to continue with your purchase under different terms, be that a different price, or a wait for new stock.
Where we use other company names or design names, these do not belong to use, and mean that we have used a particular company’s items in order to make our own items. The companies used have no connection to us whatsoever, and we do not sell their goods as our own.
Some of our ranges come with special usage instructions. Where this is the case, it will be stated in the product description. We will not be held responsible if these instructions have not been followed when using these items.
Our items are not for commercial resale.
Payment is to be made in pound sterling (GBP) and will not be accepted in any other currency. You may pay using your credit/debit card or bank account via Paypal, direct bank transfer, uncrossed/crossed postal order or by sending us a personal cheque, with your address and order number on the back, made payable to Simply Divine Things.
Orders will not be accepted until they have been paid for in full, and that payment has cleared fully. Personal cheques and crossed postal orders take up to 7 working days to clear, and e-cheques take up to 15 working days to clear, so please bear this in mind.
Gift or e-Vouchers
Gift vouchers are available in £1, £5, £10, £20 or £50 denominations. They have an expiry date of at least one calendar year after issue and this will be clearly marked on the voucher. The voucher will be issued in paper form, however we are also able to email to you. Each voucher can only be used once. If purchases cost more than the value of the voucher, payment for the difference can be made via our normal accepted methods. If the purchases are less than the value of the voucher, another e-voucher will be emailed to you for the remaining amount you have left to spend.
Vouchers are valid on all items for sale on our site, except gift vouchers, and can also be accepted as payment/part payment towards delivery costs.
It is the responsibility of the customer to treat the voucher as cash, and look after it as such. We reserve the right to refuse payment via a voucher if we believe there is any fraudulent or unlawful practise involved.
Dispatch times vary depending on the item. As a general rule, all handmade items will be dispatched within five working days. Wall tiles will be dispatched between five and fifteen working days, depending on the size of your order. All other items will be dispatched within in one working days. You will be notified as soon as reasonably possible of any delays with your goods.
We currently have free UK delivery across our site. This is for 2nd Class Royal Mail or a 3-5 working day courier, with the option to upgrade to 1st Class or a 48 hour courier for an additional £3.
We use different carriers depending on the item you have purchased. Most are sent via Royal Mail with some larger items sent with a courier.
Should you not receive your items within 15 working days you must notify us at email@example.com
within 60 days of purchase. We will require you to sign a form to confirm you have not received your purchase/s to enable us to ask Royal Mail or the courier to investigate the loss. After this has been received we will then replace the item/s wherever possible, or refund your full purchase price plus postage cost.
All items are packaged appropriately with some wrapped in at least one layer of bubblewrap, or more if they are fragile. If you receive items that have been damaged during transit, you must contact us at firstname.lastname@example.org
within seven working days of receipt. You must keep all packaging and we will require the item/s and packaging to be returned to us. When they have been received back we will either send out new items wherever possible or refund your purchase price in full, plus any delivery charges you incurred for the return.
We currently only ship within Europe, however some items are excluded from international shipping, and this will be clearly stated with the item description. There is a charge of £4 for Europe, regardless of how many items you purchase. The only exception to this is tile orders (please see below for further details).
You as the purchaser, are responsible for any charges/taxes that are applied at customs or any other place when they enter your country. Items will be marked as merchandise and will have the correct value on the customs declaration.
We use Royal Mail Airmail which takes up to seven working days to arrive.
Should you not receive your purchase/s within 25 working days of them being dispatched, please get in touch at email@example.com
no later than 60 days after purchase. We will require you to sign a form to confirm none receipt and we will replace the missing item/s wherever possible, or issue a refund of the full price including shipping.
If you receive items that have been damaged during transit, you must contact us at firstname.lastname@example.org
within seven working days of receipt. You must keep all packaging and we will require the item/s to be returned to us. When they have been received back we will either send out new items wherever possible or refund your purchase price in full, plus and delivery charges incurred for the return.
Tiles can shipped outside of the UK, however due to the weight and packaging, they do not have a standard shipping charge. Within Europe the charges are £4 for every four tiles (for example 10 tiles would cost £12). Please get in touch for a quote before purchasing.
Returns are accepted provided you notify us of your return within 14 days of receiving your purchase/s, and the item/s are returned to us within 14 days of this notification. All items must be returned in their original condition and unused (unless faulty, in which case see below). A refund will be issued upon receipt of the item, via the same route we received payment from you. The amount will be equal to what you have paid to us, and where part orders are returned, the postage will be refunded in proportion to that returned. We will issue your refund without uneccessary delay, and in any case, within 30 days of receiving the item/s back, or you providing proof the item/s have been returned to us. Where an item is returned that is not within its original condition, deductions may be made from your refund amount.
Security and Privacy
You are entitled to cancel any order in full or in part under The Distance Selling Regulations, within 14 days of receipt. If you wish to do so, you will need to notify us in writing, and return the item to us within 14 days of notifying us of cancellation, and in its original condition. A refund for the amount you have paid including postage will be issued via the same route as to which payment was received, however the cost of returning the item is the responsibility of the customer.
We are unable to accept any returns on items that have been customised or personalised, or in any way made to your requirements, unless they are faulty, or we have made an error. Please ensure when buying such items, that you are happy with any spellings/designs/sizes you have chosen.
As everything is hand crafted, it will be extremely rare that you receive faulty goods. However, should this happen, you should contact us immediately. The item/s will need to be returned to us via an appropriate method (we will advise how at the time of contact). We will refund the cost of postage paid by you to return. Wherever possible we will provide replacement goods, however in the event that we cannot, a full refund will be issued to the value you paid including postage and packaging costs.
Once you have received your purchase/s, you are legally the owner of the items and are such responsible for them. However, if you intend to cancel your purchase and return the goods, you are expected to take reasonable care in ensuring they do not get damaged. Deductions from refund amounts will be made where items are returned that are not in their original condition. All refunds are issued in pound sterling. Where you have purchased goods as part of an offer i.e. Buy one get one free, or three for two, all items included in the offer must be returned, or those kept will be charged to you at full price. None of the above affects your statutory rights.
We will require certain pieces of information from you in order to complete your order such as your full name, postal address, telephone number and email address. This information will be stored in accordance with The Data Protection Act and will only be shared with our couriers (My Hermes/DX) or Royal Mail for the purpose of delivering you ritem/s. It will not be used for marketing purposes without your consent, and it will not be passed to any third party for any reason other than to fulfill your order. You can request a copy of all the information we hold about you at any time by asking for this in writing (via post only) to Simply Divine Things (S.A.R.), 2 Holybrook Court, Holywell Green, Halifax, HX4 9BL. The information will be provided within 45 days.
We would like to contact you with our latest offers and to tell you about products we think may be of interest to you. This will be via post, telephone or email. You will be asked whether you would like to receive this information when you first shop with us. You can choose to opt out of post, telephone or email contact or all three.
When you choose to check out via Paypal, only your name, address and email address is shared with us, and the connection is SSL secured.
Any offer/discount can be withdrawn/removed/changed by us at any given time. Where an item is advertised as reduced in the sale, it has been available at the full price for at least 30 days either on www.simplydivinethings.co.uk
or in our Ebay store.
Any discount e-voucher will be issued with an expiry date and whether you are entitled to a percentage discount or an amount in pound sterling. We will not accept these vouchers after the expiry date. These can only be redeemed once, and no cash alternative is available. Where items are returned for a refund, the amount refunded will be the same as you have paid, taking into account any discounts you have received. This does not affect your statutory rights.
Where you have qualified for a “recommend a friend” discount e-voucher, you will receive this 30 days after your recommended person has spent the minimum amount as specified on the e-voucher, and has not returned their purchase/s.
If you choose to return part of an order that has been purchased with a discount then the refund issued will be proportionate. If you have received a discount due to multiple items purchased and you do not return the whole order, the discount may be fully removed from your order and this will be reflected in your refund amount. If you have received a free gift/s with your order and choose to only return the paid for items, your refund amount will have the value of the gifts deducted.
Within our site you will find links to external websites. These may be sites we recommend, however we do not endorse them and entering any personal information on these sites is at your own risk. These companies may require you to create an account before using, and we advise that you read their terms and conditions in full before using any of their features.
We cannot guarantee this website to be fully operational at all times, and there may be occasions when it is unaccessable. This will normally be down to events beyond our control. We reserve the right to change these terms and conditions at any time. These terms and conditions and use of this site is governed by English law, including those purchases made by customers outside of England.
© Simply Devine Things 2015