Terms and Conditions
Terms and Conditions
Whilst we make every effort to ensure all prices are accurate, sometimes mistakes can happen, and we reserve the right to refuse a sale where an item has been priced incorrectly.
VAT is included in all prices at the current rate of 20% for all buyers within the EU. Should you require a VAT invoice or refund, please contact us within 30 days of your purchase.
Dispatch times vary depending on the item. As a general rule fabricand craft items in stock will be dispatched within two working days. All other items will be dispatched within in 7-10 working days. You will be notified as soon as reasonably possible of any delays with your goods. Bespoke orders may have different lead times and you will be informed of this when purchasing.
Returns are accepted provided you notify us of your return within 14 days of receiving your purchase/s, and the item/s are returned to us within 14 days of this notification. All items must be returned in their original condition and unused (unless faulty, in which case see below). A refund will be issued upon receipt of the item, via the same route we received payment from you. The amount will be equal to what you have paid to us, and where part orders are returned, the postage will be refunded in proportion to that returned. We will issue your refund without uneccessary delay, and in any case, within 30 days of receiving the item/s back, or you providing proof the item/s have been returned to us. Where an item is returned that is not within its original condition, deductions may be made from your refund amount.
Bespoke orders are none refunable and cannot be called after 24 hours from purchase.
You are entitled to cancel any order (excpt bespoke orders) in full or in part under The Consumer Contract Regulations 2013, within 14 days of receipt. If you wish to do so, you will need to notify us in writing, and return the item to us within 14 days of notifying us of cancellation, and in its original condition. A refund for the amount you have paid including postage will be issued via the same route as to which payment was received, however the cost of returning the item is the responsibility of the customer.
We are unable to accept any returns on items that have been customised or personalised, or in any way made to your requirements, unless they are faulty, or we have made an error. Please ensure when buying such items, that you are happy with any spellings/designs/sizes you have chosen.
As everything is hand crafted, it will be extremely rare that you receive faulty goods. However, should this happen, you should contact us immediately. The item/s will need to be returned to us via an appropriate method (we will advise how at the time of contact). We will refund the cost of postage paid by you to return. Wherever possible we will provide replacement goods, however in the event that we cannot, a full refund will be issued to the value you paid including postage and packaging costs.
Once you have received your purchase/s, you are legally the owner of the items and are such responsible for them. However, if you intend to cancel your purchase and return the goods, you are expected to take reasonable care in ensuring they do not get damaged. Deductions from refund amounts will be made where items are returned that are not in their original condition. All refunds are issued in pound sterling. Where you have purchased goods as part of an offer i.e. Buy one get one free, or three for two, all items included in the offer must be returned, or those kept will be charged to you at full price. None of the above affects your statutory rights.
Security and Privacy
We will require certain pieces of information from you in order to complete your order such as your full name, postal address, telephone number and email address. This information will be stored in accordance with The Data Protection Act and will only be shared with our couriers (My Hermes/DX) or Royal Mail for the purpose of delivering you ritem/s. It will not be used for marketing purposes without your consent, and it will not be passed to any third party for any reason other than to fulfill your order. You can request a copy of all the information we hold about you at any time by asking for this in writing (via post only) to Simply Divine Things (S.A.R.), 48 Station Road, Holywell Green, Halifax, HX4 9AW. The information will be provided within 45 days.
We would like to contact you with our latest offers and to tell you about products we think may be of interest to you. This will be via post, telephone or email. You will be asked whether you would like to receive this information when you first shop with us. You can choose to opt out of post, telephone or email contact or all three.
When you choose to check out via Paypal, only your name, address and email address is shared with us, and the connection is SSL secured.Discounts/Offers
Any offer/discount can be withdrawn/removed/changed by us at any given time. Where an item is advertised as reduced in the sale, it has been available at the full price for at least 30 days either on www.simplydivinethings.co.uk or in our Etsy store.
Any discount e-voucher will be issued with an expiry date and whether you are entitled to a percentage discount or an amount in pound sterling. We will not accept these vouchers after the expiry date. These can only be redeemed once, and no cash alternative is available. Where items are returned for a refund, the amount refunded will be the same as you have paid, taking into account any discounts you have received. This does not affect your statutory rights.
Where you have qualified for a “recommend a friend” discount e-voucher, you will receive this 30 days after your recommended person has spent the minimum amount as specified on the e-voucher, and has not returned their purchase/s.
If you choose to return part of an order that has been purchased with a discount then the refund issued will be proportionate. If you have received a discount due to multiple items purchased and you do not return the whole order, the discount may be fully removed from your order and this will be reflected in your refund amount. If you have received a free gift/s with your order and choose to only return the paid for items, your refund amount will have the value of the gifts deducted.
Within our site you will find links to external websites. These may be sites we recommend, however we do not endorse them and entering any personal information on these sites is at your own risk. These companies may require you to create an account before using, and we advise that you read their terms and conditions in full before using any of their features.
We cannot guarantee this website to be fully operational at all times, and there may be occasions when it is unaccessable. This will normally be down to events beyond our control. We reserve the right to change these terms and conditions at any time. These terms and conditions and use of this site is governed by English law, including those purchases made by customers outside of England.
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