Returns are accepted provided you notify us of your return within 14 days of receiving your purchase/s, and the item/s are returned to us within 14 days of this notification. All items must be returned in their original condition and unused (unless faulty, in which case see below). A refund will be issued upon receipt of the item, via the same route we received payment from you. The amount will be equal to what you have paid to us, and where part orders are returned, the postage will be refunded in proportion to that returned. We will issue your refund without uneccessary delay, and in any case, within14 days of receiving the item/s back, or you providing proof the item/s have been returned to us. Where an item is returned that is not within its original condition, deductions may be made from your refund amount.
Bespoke orders are none refunable and cannot be cancelled after 24 hours from purchase.
You are entitled to cancel any order in full or in part under The Consumer Contract Regulations, within 14 days of receipt of your order. If you wish to do so, you will need to notify us in writing, and return the item to us within 14 days of notifying us of cancellation, and in its original condition. A refund for the amount you have paid including postage will be issued via the same route as to which payment was received, however the cost of returning the item is the responsibility of the customer.
We are unable to accept any returns on items that have been customised or personalised, or in any way made to your requirements, unless they are faulty, or we have made an error. Please ensure when buying such items, that you are happy with any spellings/designs you have chosen.
As everything is hand crafted, it will be extremely rare that you receive faulty goods. However, should this happen, you should contact us immediately. The item/s will need to be returned to us via an appropriate method (we will advise how at the time of contact). We will refund the cost of postage paid by you to return. Wherever possible we will provide replacement goods, however in the event that we cannot, a full refund will be issued to the value you paid including postage and packaging costs.
Once you have received your purchase/s, you are legally the owner of the items and are such responsible for them. However, if you intend to cancel your purchase and return the goods, you are expected to take reasonable care in ensuring they do not get damaged. Deductions from refund amounts will be made where items are returned that are not in their original condition. All refunds are issued in pound sterling. Where you have purchased goods as part of an offer i.e. Buy one get one free, or three for two, all items included in the offer must be returned, or those kept will be charged to you at full price. None of the above affects your statutory rights.
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