Delivery
Please note our last order dates for Christmas Delivery. If you have missed the date please do get in touch as we may still be able to accommodate.
UK
Monday 9th December - 2nd Class
Wednesday 11th December - 1st Class
Monday 16th December - Special Delivery Guaranteed
International Untracked services
Tuesday 26 November - Africa, Asia, Australia, Caribbean, Central and South America, China (People’s Republic), Far and Middle East and New Zealand
Wednesday 27 November - Cyprus, Malta, Portugal and Spain
Thursday 28 November - Austria, Belgium, Denmark, Eastern Europe (except Czech Republic and Poland), France, Germany, Greece, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Switzerland and Turkey
Friday 29 November - Canada, Czech Republic, Finland, Italy, Poland, Sweden and USA
International Tracked services
Saturday 30 November - Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Israel, Italy, Malta, Mexico, Norway, Portugal, Romania and Sweden
Monday 2 December - Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE)
Wednesday 4 December - Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia
Friday 6 December - Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand and USA
Monday 9 December - France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Russia, Singapore, Switzerland and Taiwan
Delivery starts at £1.99 within the United Kingdom for 2nd Class Royal Mail or a 3-5 working day courier, with the option to upgrade to 1st Class or a 48 hour courier for an additional charge.
We use different carriers depending on the item you have purchased. Most are sent via Royal Mail with some larger items sent with a courier.
Should you not receive your items within 15 working days you must notify us at contactus@simplydivinethings.co.uk within 60 days of purchase. We will require you to sign a form to confirm you have not received your purchase/s to enable us to ask Royal Mail or the courier to investigate the loss. After this has been received we will then replace the item/s wherever possible, or refund your full purchase price plus postage cost.
All items are packaged appropriately with most wrapped in at least one layer of bubblewrap, or more if they are fragile. If you receive items that have been damaged during transit, you must contact us at contactus@simplydivinethings.co.uk within seven working days of receipt. You must keep all packaging and we will require the item/s and packaging to be returned to us. When they have been received back we will either send out new items wherever possible or refund your purchase price in full, plus any delivery charges you incurred for the return.
International Delivery
We currently ship to the EU, USA, Canada and Australia. All other customers can shop via our Etsy store at www.etsy.com/shop/simplydivinethings. The receiver is responsible for all import charges and taxes. The delivery carrier will notify you of any charges due.
© Simply Divine Things 2011-2024